Ray Gordon
About Ray Gordon
Ray Gordon is a Senior Customer Success Manager at Glia, where he has worked since 2020. He has extensive experience in customer strategy and digital marketing, having previously held managerial roles at EY and American Express.
Work at Glia
Ray Gordon has been serving as a Senior Customer Success Manager at Glia since 2020. In this role, he focuses on enhancing customer experience and driving business success through effective management of client relationships. His position is based in New York, New York, where he collaborates with various stakeholders to implement innovative solutions that meet customer needs.
Previous Experience at EY
Before joining Glia, Ray Gordon worked at EY as a Manager in Customer Strategy from 2014 to 2020. During his six years at EY, he was involved in developing strategies that improved customer engagement and satisfaction. His role required collaboration with a diverse range of clients and stakeholders in the Greater New York City Area.
Career at American Express
Ray Gordon spent a decade at American Express, where he held the position of Senior Manager for Online Customer Experience from 2004 to 2014. In this capacity, he managed the development of cobranded digital marketing platforms for card issuers across multiple continents, including North America, Latin America, Asia, and Europe. His work contributed to enhancing the overall customer experience.
Education and Expertise
Ray Gordon earned his MBA with a Dual Concentration in Marketing and Communications & Media Management from the Fordham Gabelli School of Business from 2009 to 2012. Prior to that, he completed his Bachelor of Science in Business Administration at Fordham University from 2000 to 2003. His educational background supports his expertise in journey mapping, prototyping, and creating user-centric digital solutions.
Diverse Background in Financial Services
Ray Gordon has a diverse background in financial services, focusing on enhancing customer experience through innovative solutions. His experience spans various roles that required collaboration with a global network of clients, vendors, and agencies to drive business development and marketing initiatives.