Rudolf Cagalawan
About Rudolf Cagalawan
Rudolf Cagalawan is a Client Engineer with a diverse background in technical support and customer service. He has worked for notable companies such as Apple, Hootsuite, and Clio, and holds a diploma in Audio Engineering from the Pacific Audio Visual Institute.
Current Role at Glia
Rudolf Cagalawan currently serves as a Client Engineer at Glia, a position he has held since 2023. In this role, he is responsible for providing technical support and ensuring client satisfaction through effective communication and problem-solving strategies. His experience in customer support and technical roles contributes to his ability to address client needs efficiently.
Previous Experience at Apple
Rudolf Cagalawan worked at Apple in various capacities from 2014 to 2019. He began as a Technical Specialist at the Richmond Center for four years, where he developed his technical support skills. He later transitioned to the role of Technical Expert for one year. His time at Apple provided him with a strong foundation in customer service and technical troubleshooting.
Experience at Hootsuite
From 2021 to 2023, Rudolf Cagalawan was employed at Hootsuite as an Enterprise Customer Support Advocate. In this role, he focused on assisting enterprise clients with their social media management needs. His background in social media and technical support allowed him to effectively integrate communication strategies with technical solutions.
Educational Background in Audio Engineering
Rudolf Cagalawan studied Audio Engineering at the Pacific Audio Visual Institute, where he earned a Diploma from 2011 to 2012. This education provided him with a solid understanding of audio technology and production. Additionally, he attended the British Columbia Institute of Technology from 2009 to 2010, further enhancing his technical knowledge.
Technical Skills and Expertise
Rudolf Cagalawan possesses expertise in managing various IT systems, including ServiceNow, Meraki, Dynamics AX, and Active Directory. His technical skills extend to proficiency in Adobe Photoshop and Lightroom, indicating a strong capability in digital media and design tools. This combination of skills supports his roles in technical support and customer service.