Susan Bordeaux
About Susan Bordeaux
Susan Bordeaux serves as the Director of Customer Success at Glia, a position she has held since 2021. With a background in information systems and psychology, she has extensive experience in customer success and banking roles across various companies.
Work at Glia
Susan Bordeaux has served as the Director of Customer Success at Glia since 2021. In this role, she focuses on enhancing customer experiences and ensuring successful product adoption. Her leadership contributes to the company's commitment to customer satisfaction and retention. Glia, based in Raleigh, North Carolina, specializes in digital customer service solutions.
Education and Expertise
Susan Bordeaux holds an Associate Degree in Information Systems and Computer Programming from Durham Technical Community College. Additionally, she earned a Bachelor of Arts in Psychology from Elon University. Her educational background supports her expertise in customer success and program management within the technology sector.
Background
Susan Bordeaux has a diverse professional background, primarily in customer success and banking. She began her career at Capital Bank, where she held various roles including Business Banker, Commercial Portfolio Manager, and Special Assets Officer. Her experience spans over a decade in customer-focused positions, with significant roles at Genesys and Red Hat prior to her current position at Glia.
Previous Experience
Before joining Glia, Susan Bordeaux worked at Genesys in several capacities, including Program Manager for Customer Success Enablement and Director of Global Renewal Quoting and Analytics. She also served as a Customer Success Manager at Genesys, where she developed strategies to enhance customer engagement. Her tenure at Red Hat as a Credit and Collections Analyst III further solidified her skills in financial analysis and customer relations.