Gideon Francis, Prosci®, Csm®, Itil®
About Gideon Francis, Prosci®, Csm®, Itil®
Gideon Francis is the Vice President of the SLED Market with over 25 years of experience in leadership roles across sales, marketing, and IT project management, particularly in Michigan.
Gideon Francis Vice President of SLED Market
Gideon Francis holds the position of Vice President for the State, Local, and Education (SLED) market. In his role, he has demonstrated a versatile leadership style that is both goal-oriented and accountable to organizational results. With a strong background in sales, marketing, business development, and portfolio/program/project management, Gideon brings over 25 years of industry experience to his position.
Gideon Francis Education and Certifications
Gideon Francis has earned an MBA in Corporate Finance, enhancing his skills in managing large-scale budgets and financial strategies. Additionally, he holds multiple certifications including ITIL, Certified Scrum Master (CSM), and CMMI Associates, which underline his extensive knowledge in IT service management, agile project management, and quality control.
Gideon Francis Leadership and Experience
With over a quarter-century of leadership experience, Gideon Francis has managed teams of up to 450 members and controlled budgets as large as $100 million. His expertise spans sales, marketing, business development, and program management. He has been particularly effective in managing IT projects for various state agencies in Michigan, such as Treasury, Health and Human Services, State Police, and many others.
Gideon Francis Community Involvement and Mentorship
An active community member, Gideon Francis is passionate about preparing future leaders. He dedicates significant time to coaching and mentoring younger generations in project management, thereby sharing his wealth of knowledge and experience. His commitment to the community reflects his belief in the importance of developing leadership skills amongst the youth.
Gideon Francis Expertise in CRM Software
Gideon Francis possesses extensive knowledge of various contact center CRM software solutions, including Sales Forces, Dynamics, and SIEBEL. His ability to utilize these tools effectively has been instrumental in managing customer relations and enhancing service delivery in his professional roles.