Amihay Dei
About Amihay Dei
Amihay Dei serves as the EMEA Technical Support Lead at Global-e, a position he has held since 2023. He has an extensive background in technical support and management, with degrees from Yale School of Management and Technion - Israel Institute of Technology.
Work at Global-e
Amihay Dei has been serving as the EMEA Technical Support Lead at Global-e since 2023. In this role, he is responsible for overseeing technical support operations across the EMEA region. His position involves managing support teams and ensuring customer satisfaction through effective technical solutions.
Education and Expertise
Amihay Dei studied at the Yale School of Management, where he completed a program in Behavioral Science of Management as part of the Global Network for Advanced Management (GNAM) in 2017. He also holds a Master of Business Administration (MBA) from the Technion - Israel Institute of Technology, which he completed from 2015 to 2017. Additionally, he earned a Bachelor of Arts in Business Administration from Ruppin Academic Center between 2010 and 2013.
Professional Background
Amihay Dei has extensive experience in technical support and management roles. He began his career as a Unix System Administrator and Consultant at XPERT from 2000 to 2004. He then worked at BMC as a Technical Support Engineer from 2004 to 2008. Following that, he held various positions at Kaminario, including Senior Technical Support Engineer and Technical Support Manager for EMEA from 2014 to 2020. He also served as Director of Global Technical Support at ScyllaDB from 2020 to 2023.
Previous Roles and Experience
Before joining Global-e, Amihay Dei worked at ScyllaDB as a Senior Manager of Global Support for a brief period in 2020. His experience also includes a five-year tenure at Verint as Product Database Support from 2009 to 2014. His diverse roles have equipped him with a comprehensive understanding of technical support processes and customer service.