Cassandra Mandell
About Cassandra Mandell
Cassandra Mandell serves as the Client Success Team Lead at Global-E, where she collaborates with global teams to enhance client retention and success. She has a background in Supply Chain and Information Systems from Penn State University and has progressively developed her career in client success and operations.
Work at Global-e
Cassandra Mandell serves as the Client Success Team Lead at Global-e, a position she has held since 2021. In this role, she actively collaborates with global teams to implement best practices that enhance client retention and success. Mandell plays a significant role in developing strategies and planning resources specifically for Continuous Service phase customers. She has been instrumental in expanding the US Continuous Service department from a single member to over 20 team members, demonstrating her leadership and organizational skills.
Education and Expertise
Cassandra Mandell earned her Bachelor of Science (B.S.) degree in Supply Chain and Information Systems from Penn State University, where she studied from 2013 to 2016. Her educational background provides her with a strong foundation in supply chain management and information systems, which she applies in her current role at Global-e. This expertise is crucial for her involvement in recruiting top talent and aligning resources with company growth goals.
Professional Background
Before her tenure at Global-e, Cassandra Mandell gained diverse experience in various roles. She worked as a Software Consultant at Manhattan Associates from 2017 to 2018 and served as a Manager of the Customer Success team at RELEX Solutions from 2018 to 2021. Additionally, she worked as an Events Ambassador at Allied Integrated Marketing for one year. Her earlier experience includes an Operations Internship at PepsiCo in 2015, where she gained insights into operational processes.
Achievements in Client Success
At Global-e, Cassandra Mandell has been responsible for configuring and promoting internal tools and processes, which have led to increased utilization and profit margins. Her strategic approach to client success has contributed to the overall effectiveness of the team and the satisfaction of clients. Mandell's efforts in recruiting and interviewing top talent have also aligned with the company's growth objectives, ensuring that the team is well-equipped to meet client needs.