Ellen Hebaj
About Ellen Hebaj
Ellen Hebaj is a Senior Client Success Manager at Global-e, where she has worked since 2022. She has over a decade of experience in client relationship management and advertising sales, with previous roles at companies such as Synup, Advance Local, and MediaCom.
Work at Global-e
Ellen Hebaj currently serves as a Senior Client Success Manager at Global-e, a role she has held since 2022. In this position, she focuses on enhancing client relationships and ensuring successful outcomes for a diverse portfolio of clients. Her background in both B2B and B2C client relationship management supports her effectiveness in this role within the New York City Metropolitan Area.
Previous Experience in Customer Success
Before joining Global-e, Ellen Hebaj worked as a Senior Customer Success Manager at Synup from 2019 to 2022. She also held a position as a Senior Customer Success Manager at Contently for a brief period in 2019. Her experience in these roles has contributed to her strong skills in managing client relationships and driving customer satisfaction.
Background in Advertising and Account Management
Ellen has a solid background in advertising and account management. She worked at Advance Local as a Senior Account Executive from 2013 to 2017 and as a Digital Account Manager from 2017 to 2019. Additionally, she was an Account Executive at Carat USA from 2001 to 2004. These roles have equipped her with extensive experience in advertising sales and client management.
Education and Expertise
Ellen Hebaj studied at Saint John's University, where she earned a Bachelor of Science (B.S.) in Marketing and an Associate of Science (A.S.) in Business Administration and Management. Her educational background provides her with a strong foundation in integrated media strategy and implementation, which is essential for her current role in client success management.
Experience in Media Planning
Ellen has experience in media planning, having worked at MediaCom as a Media Planner from 2004 to 2005 and as a Media Planning Supervisor from 2005 to 2007. This experience has contributed to her comprehensive understanding of media strategies, which enhances her capabilities in client success management.