Farzad Goudarzi
About Farzad Goudarzi
Farzad Goudarzi is a Customer Success Manager with a background in psychology from the University of Southampton. He has held various roles in customer service and sales, including positions at Tesco PLC, Glyn Hopkin Group, and Gartner before joining Global-e in 2020.
Current Role at Global-e
Farzad Goudarzi serves as a Customer Success Manager at Global-e, a position he has held since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of services. His responsibilities include managing client relationships and facilitating communication between clients and internal teams. His experience in customer success contributes to the company's goal of providing seamless cross-border e-commerce solutions.
Previous Experience at Gartner
Before joining Global-e, Farzad Goudarzi worked as an Account Manager at Gartner from 2017 to 2020. In this capacity, he was responsible for managing client accounts and driving business growth. His role involved understanding client needs and delivering tailored solutions to enhance their experience with Gartner's services.
Experience at Glyn Hopkin Group
Farzad Goudarzi was employed as a Sales Executive at Glyn Hopkin Group for a brief period in 2017. His role involved engaging with customers and promoting the company's automotive products. This position allowed him to develop skills in sales and customer interaction.
Early Career at Tesco PLC
Farzad Goudarzi began his career at Tesco PLC, where he worked as a Customer Delivery Assistant from 2016 to 2017. In this role, he was responsible for ensuring timely delivery of customer orders and providing a positive shopping experience. This position helped him gain foundational experience in customer service.
Education and Academic Background
Farzad Goudarzi studied Psychology at the University of Southampton, where he achieved a 2:1 degree. His academic background in psychology provides him with insights into customer behavior and enhances his ability to manage client relationships effectively.