Gabrielle Mahoney
About Gabrielle Mahoney
Gabrielle Mahoney is a Client Success Manager specializing in e-commerce, currently employed at Global-e. She has extensive experience in customer success and marketing, having worked with various companies to enhance cross-border sales and optimize e-commerce performance.
Work at Global-e
Gabrielle Mahoney currently serves as a Client Success Manager in the Ecommerce division at Global-e, a position she has held since 2023. In this role, she consults with e-commerce brands to enhance their cross-border sales and marketing strategies. Her responsibilities include optimizing e-commerce websites and providing digital marketing recommendations across various channels, including SEO and SEM. Gabrielle holds quarterly business reviews to leverage data and track key performance indicators (KPIs), ensuring the success of her clients in the competitive e-commerce landscape.
Previous Experience in Customer Success
Prior to her role at Global-e, Gabrielle Mahoney accumulated extensive experience in customer success management. She worked at Vivun as a Customer Success Manager for eight months in 2022 to 2023. Before that, she held similar positions at Klara from 2021 to 2022 and PatientPop Inc. from 2019 to 2021. At Klara, she also served as a Senior Implementation Project Manager for one year. Throughout her career, Gabrielle has achieved notable performance metrics, including a 98% achievement towards KPIs and a 100% gross retention rate in Q1 of 2024.
Marketing and Event Coordination Background
Gabrielle Mahoney has a background in marketing and event coordination, having worked at Engine Shop from 2017 to 2019. Initially, she was a Marketing Coordinator focusing on Partnerships and Event Marketing, and later transitioned to a Marketing Specialist in the same department for nine months in 2019. During her time at Engine Shop, she contributed to various marketing initiatives and partnership developments, enhancing her skills in event marketing and brand collaboration.
Educational Qualifications
Gabrielle Mahoney holds a Bachelor’s degree in Sociology from California State University, Northridge. Additionally, she earned an Associate of Arts degree in Sociology from Santa Barbara City College. Her educational background has provided her with a solid foundation in understanding social dynamics, which is beneficial in her roles in customer success and e-commerce consulting.
Internship Experience
Gabrielle gained early experience in the industry through various internships. She worked as a Script Reader Intern at Eclectic Pictures from 2016 to 2017, where she was involved in evaluating scripts. Additionally, she served as a Junior Assistant Intern at Siona Entertainment for 11 months in 2016. These internships contributed to her understanding of the entertainment and marketing sectors, shaping her career trajectory.