Gareth Coulter
About Gareth Coulter
Gareth Coulter is a Customer Success Director at Global-e, where he has worked since 2021. He has a background in customer success and account management, with previous roles at HSBC and Concep.
Current Role as Customer Success Director
Gareth Coulter currently serves as the Customer Success Director at Global-e, a position he has held since 2021. In this role, he is responsible for overseeing customer success initiatives and ensuring client satisfaction. His experience in customer management and support enables him to effectively lead teams and implement strategies that enhance customer engagement and retention.
Previous Experience at Global-e
Prior to his current role, Gareth worked at Global-e in various capacities. He served as a Senior Customer Success Manager for five months in 2021, where he focused on improving customer relationships. Before that, he was an Account Manager from 2019 to 2021, contributing to client management and account growth in London, United Kingdom.
Career Background in Customer Service
Gareth has a diverse background in customer service roles. He began his career as a Customer Service Assistant at HSBC in 2012 for three months. He then transitioned to Concep, where he held multiple positions, including Client Support Executive from 2014 to 2015, Service Delivery Manager from 2018 to 2019, and Account Manager from 2015 to 2018. These roles provided him with extensive experience in client support and service delivery.
Educational Background
Gareth studied at the University of Durham, where he earned a Bachelor of Arts in Sport, focusing on Social Sciences, from 2010 to 2013. His educational background has equipped him with a solid foundation in social dynamics and customer interaction, which is beneficial in his professional roles.
Early Education at RBAI
Gareth completed his early education at RBAI. This foundational education contributed to his academic and professional development, preparing him for future studies and career opportunities.