Katherin Duque
About Katherin Duque
Katherin Duque is a Customer Success Manager with a background in physics and extensive experience in account management. She has worked for notable companies such as eBay Motors Group UK and Gumtree.com, and has been with Global-e since 2021.
Work at Global-e
Katherin Duque has been serving as a Customer Success Manager at Global-e since 2021. In this role, she is responsible for ensuring customer satisfaction and success within the company's operations. Her experience in managing client relationships and understanding customer needs contributes to the overall effectiveness of the team. Global-e specializes in cross-border e-commerce solutions, and Katherin's role is pivotal in facilitating smooth interactions between the company and its clients.
Education and Expertise
Katherin Duque completed her A-Levels at Dunraven Sixth Form from 2010 to 2013, studying Mathematics, Chemistry, Economics, Physics, and Spanish. She then pursued a degree in Medical Physics at University College London (UCL), where she studied from 2013 to 2016. This educational background provides her with a strong foundation in both scientific principles and analytical skills, which are essential in her current role in customer success.
Professional Background
Before joining Global-e, Katherin Duque held various positions in account management and recruitment. She worked at eBay Motors Group UK as a Key Account Manager from 2019 to 2021, where she managed key client accounts. Prior to that, she was an Account Manager for Gumtree & eBay from 2017 to 2018 and served as a Senior Account Manager at Gumtree.com from 2018 to 2019. Additionally, she began her career at Hays as an Associate Recruitment Consultant from 2016 to 2017.
Career Progression
Katherin Duque's career has shown a steady progression in roles related to account management and customer success. Starting as an Associate Recruitment Consultant at Hays, she transitioned to account management roles at Gumtree.com, where she gained significant experience. Her tenure at eBay Motors Group UK as a Key Account Manager further solidified her expertise in managing client relationships, leading to her current position at Global-e.