Keilah Shackleford
About Keilah Shackleford
Keilah Shackleford is a Senior Technical Support Engineer at Global-e, combining her technical expertise with a passion for visual design. She holds a Bachelor's Degree in Graphic Design and a Master of Fine Arts in Media Design from Full Sail University.
Current Role at Global-e
Keilah Shackleford serves as a Senior Technical Support Engineer at Global-e, a position she has held since 2021. In this role, she applies her extensive knowledge in technical support to assist clients in the Atlanta Metropolitan Area. Her responsibilities include troubleshooting technical issues, providing solutions, and ensuring customer satisfaction.
Previous Experience in Technical Support
Before joining Global-e, Keilah worked as a Technical Support Engineer at Gong from 2020 to 2021. She also held multiple positions in technical support, including Sr. Technical Support Agent at SalesLoft from 2019 to 2020 and Customer Support Agent at SalesLoft from 2018 to 2019. Her experience spans various companies, where she developed strong skills in client interaction and problem resolution.
Educational Background in Design
Keilah Shackleford studied at Full Sail University, where she earned a Bachelor’s Degree in Graphic Design from 2010 to 2013. She furthered her education at the same institution, achieving a Master of Fine Arts (MFA) in Media Design from 2014 to 2015. This educational foundation supports her dual interests in technical support and visual design.
Portfolio and Creative Work
Keilah maintains a personal portfolio website, Keicreates.com, where she showcases her visual design work. Her portfolio reflects her passion for art direction and innovative design ideas, integrating classic art principles with modern techniques. This creative outlet complements her technical career.
Diverse Work History
Keilah's work history includes various roles that highlight her adaptability and skill set. She has worked as a Cashier at Five Below in 2013, an iOS AppleCare Senior Advisor at Concentrix from 2014 to 2015, and a Client Support Specialist at CareerBuilder from 2015 to 2018. Each position contributed to her comprehensive understanding of customer support and technical assistance.