Michal Cohen
About Michal Cohen
Michal Cohen is the Director of Customer Service at Global-e, a position he has held since 2014. He studied at Chislehurst & Sidcup Grammar.
Work at Global-e
Michal Cohen has served as the Director of Customer Service at Global-e since 2014. In this role, Cohen oversees customer service operations, ensuring that clients receive effective support and assistance. The position involves managing a team dedicated to enhancing customer satisfaction and addressing inquiries efficiently. Cohen's leadership contributes to the overall service strategy of Global-e, a company specializing in cross-border e-commerce solutions.
Education and Expertise
Michal Cohen studied at Chislehurst & Sidcup Grammar. This educational background has provided a foundation for Cohen's career in customer service management. The skills and knowledge gained during this period have been instrumental in developing effective communication and problem-solving abilities, essential for the role at Global-e.
Background
Michal Cohen has accumulated over a decade of experience in customer service management, specifically in the e-commerce sector. Starting in 2014, Cohen has focused on enhancing customer experiences and streamlining support processes at Global-e. This extensive background in customer service has equipped Cohen with insights into client needs and operational efficiencies.
Achievements
During the tenure at Global-e, Michal Cohen has played a significant role in shaping the customer service framework. This includes implementing strategies that improve response times and customer satisfaction rates. Cohen's contributions have been vital in establishing Global-e as a leader in providing customer service within the e-commerce industry.