Nellie Rosenfield
About Nellie Rosenfield
Nellie Rosenfield is a Technical Operations Engineer with expertise in handling technical escalations across platforms like Shopify, SFCC, and Magento. She has a background in technical support and software development, having worked at Global-e since 2020 and previously at ServiceTitan and Starbucks.
Work at Global-e
Nellie Rosenfield has served as a Technical Operations Engineer at Global-e since 2020. In this role, she manages technical escalations across various platforms, including Shopify, SFCC, and Magento. Her responsibilities include acting as a technical expert during client and internal team calls, where she provides insights and solutions to complex issues. Additionally, she collaborates closely with the engineering team to communicate real client challenges, contributing to the development of new software.
Previous Experience at ServiceTitan
Before joining Global-e, Nellie Rosenfield worked at ServiceTitan as a Technical Support Representative from 2019 to 2020. During her 11-month tenure in Midtown, she gained valuable experience in technical support, enhancing her skills in troubleshooting and client communication. This role laid the foundation for her current position, where she continues to leverage her technical expertise.
Experience at Starbucks
Nellie Rosenfield began her career as a Barista at Starbucks, where she worked for one year from 2018 to 2019 in Johns Creek, GA. This experience provided her with foundational customer service skills and the ability to work in a fast-paced environment, which she has carried into her technical roles.
Education and Expertise
Nellie Rosenfield studied at Georgia Gwinnett College, where she earned a Bachelor of Science (B.S.) degree in Software Development from 2015 to 2018. Her educational background has equipped her with the necessary skills to utilize various technologies, including MS SQL Server, Logz.io, Postman API, and Chrome Developer tools, for effective debugging and troubleshooting.
Technical Skills and Technologies
In her current role and previous positions, Nellie Rosenfield has developed expertise in a range of technologies. She utilizes MS SQL Server for database management, Logz.io for log analysis, Postman API for testing APIs, and Chrome Developer tools for debugging web applications. Her technical skills enable her to effectively address and resolve client issues.