Nicola Murray
About Nicola Murray
Nicola Murray is a Customer Success Manager currently employed at Global-e in London, England. She has a background in customer success roles at flatfair and holds degrees in Criminology from Northumbria University and the University of Edinburgh.
Current Role at Global-e
Nicola Murray currently serves as a Customer Success Manager at Global-e, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include managing client relationships and addressing customer needs effectively. Based in London, England, she contributes to the company's mission of providing seamless cross-border e-commerce solutions.
Previous Experience at flatfair
Nicola Murray has extensive experience in customer success roles at flatfair. She began as a Customer Success Associate in 2019, where she worked for eight months. She then advanced to the position of Senior Customer Success Manager, serving for eleven months in 2020. During this time, she also held the role of Customer Success Manager for an additional eight months. Her tenure at flatfair involved developing customer engagement strategies and improving service delivery.
Early Career at Propel London
Before her time at flatfair, Nicola worked as a Junior Consultant at Propel London from 2018 to 2019. In this role, she focused on providing consultancy services, which helped her build foundational skills in customer relations and project management. Her experience at Propel London contributed to her professional development in the customer success domain.
Education and Qualifications
Nicola Murray holds a Bachelor of Science (BSc) degree in Criminology from Northumbria University, which she completed from 2013 to 2016. She furthered her education by obtaining a Master of Science (MSc) in Criminology and Criminal Justice from The University of Edinburgh, studying from 2017 to 2018. Her academic background provides her with analytical skills that are beneficial in her customer success roles.