Sam Orleans
About Sam Orleans
Sam Orleans is a Senior Client Success Manager at Global-e, where he has managed a portfolio that achieved over $136 million in gross merchandise value. With a background in audio production and extensive experience in client success roles, he has successfully launched new clients and led international ecommerce strategies for notable brands.
Work at Global-e
Sam Orleans has been serving as a Senior Client Success Manager at Global-e since 2020. In this role, he manages a portfolio that has achieved over $136 million in gross merchandise value over two consecutive years. His responsibilities include launching new clients with a focus on international sales growth and training new Client Success Managers to support the company's rapid growth.
Previous Experience
Prior to joining Global-e, Sam Orleans worked at Brookfield Properties as a Production Assistant and Coordinator for nine years. He also held the position of Client Success Manager at Pitney Bowes, focusing on Strategic Client Development in Global Ecommerce for five years. Additionally, he was an Account Coordinator at Innocean Worldwide Americas for two years and interned at Sound On Sound Recording Inc.
Education and Expertise
Sam Orleans studied at Indiana University Bloomington, where he earned a Bachelor of Arts in Psychology and Telecommunications with General Honors from 2002 to 2006. He also attended the Institute of Audio Research, achieving a Diploma with Honors in Audio Recording and Production from 2011 to 2012. His educational background supports his expertise in client success and international ecommerce strategies.
Achievements in Client Success Management
In his career, Sam Orleans has successfully launched 10 new clients, emphasizing international sales growth. He has also trained and onboarded nine new Client Success Managers, contributing to the scalability of the client success team. His experience includes leading international ecommerce strategies for notable brands such as Marc Jacobs, Forever 21, and KITH.
Technical Skills and Tools
Sam Orleans utilizes various analytical tools, including Google Analytics, QlikView, and SQL, to analyze trends and make informed business decisions. His proficiency in these tools enhances his ability to drive client success and optimize ecommerce strategies.