Shaul Gabrieli
About Shaul Gabrieli
Shaul Gabrieli is a NOC & Technical Support Engineer at Global-e, where he has worked since 2021. He holds a Bachelor's degree in Computer Science from The Open University of Israel and specializes in managing CRM and ERP accounts while utilizing data analysis skills to support e-commerce merchants.
Work at Global-e
Shaul Gabrieli has been employed at Global-e since 2021, serving as a NOC & Technical Support Engineer. In this role, he is based in Petaẖ Tiqwa, Central, Israel. His responsibilities include managing CRM and ERP accounts, ensuring the functionality of servers, and supporting e-commerce merchants globally. He utilizes various monitoring tools to maintain optimal performance and troubleshoot issues.
Education and Expertise
Shaul Gabrieli studied at The Open University of Israel, where he earned a Bachelor's degree in Computer Science from 2019 to 2022. His educational background provides him with a solid foundation in technical skills, which he applies in his current role. He is proficient in programming languages such as Python, SQL, and HTML, which he uses for technical support and data analysis tasks.
Technical Skills and Tools
In his position, Shaul employs a range of monitoring tools to ensure server functionality and database processes. He utilizes Grafana dashboards, Hostmonitor, and Logz.io to monitor system performance. Additionally, he manages tasks through platforms like Jira and Zendesk, which facilitate effective communication and task management in his technical support role.
Data Analysis and Communication
Shaul Gabrieli utilizes his data analysis skills to investigate technical cases and communicate effectively with e-commerce merchants around the world. His ability to analyze data plays a crucial role in identifying issues and providing solutions, enhancing the overall support experience for clients.