Tracey Gould
About Tracey Gould
Tracey Gould serves as the VP of Operations Europe at Global-e, where she has worked since 2016. She has significantly contributed to the company's expansion and the development of its customer experience strategy.
Current Role at Global-e
Tracey Gould serves as the VP Operations Europe at Global-e since 2016. In this role, she has been pivotal in expanding the company's operations to over 200 countries. Her leadership has significantly enhanced Global-e's global reach, allowing the company to cater to a diverse international market.
Previous Experience at VDC Trading Ltd
Prior to her current position, Tracey Gould worked at VDC Trading Ltd as Director from 2004 to 2016. During her 12 years at the company, she gained extensive experience in operations management, which contributed to her subsequent success at Global-e.
Experience at Scottish and Newcastle
Tracey Gould held the position of Acting Warehouse & Administration Manager at Scottish and Newcastle for one year, from 2003 to 2004. This role, based in London, United Kingdom, provided her with foundational experience in warehouse operations and administration.
Education and Expertise
Tracey Gould studied Geography & Geology at the University of Derby, where she achieved a BSc Honours degree from 1992 to 1995. Her educational background has equipped her with analytical skills and a strong understanding of geographical and geological principles, which she applies in her operational strategies.
Contributions to Global-e's Strategy
At Global-e, Tracey Gould has played a key role in developing the company's localized customer experience strategy. This initiative caters to over one billion online shoppers worldwide. Additionally, she contributed to the implementation of Global-e's end-to-end solution, which simplifies international shipping, customs, customer service, and returns for retailers.