Wain Tan
About Wain Tan
Wain Tan serves as a Customer Success Manager - Enterprise at Global-e, where he has worked since 2022. He has a strong background in managing client relationships and driving revenue growth, with previous experience at ServiceTitan and Farfetch.
Work at Global-e
Wain Tan has been serving as the Customer Success Manager - Enterprise at Global-e since 2022. In this role, he focuses on cultivating trusted advisor relationships with C-level executives, which enhances client satisfaction and fosters long-term partnerships. His efforts are aimed at ensuring that clients receive optimal value from Global-e's services.
Previous Experience at ServiceTitan
Prior to his current position, Wain Tan worked at ServiceTitan in various capacities. He served as Customer Success Manager - Corporate from 2020 to 2021, managing a $4 million book of business that included 20 accounts with notable brands such as Fear of God, Chrome Industries, and Pelagic Gear. Additionally, he held the role of Customer Success Manager - SMB from 2018 to 2020, where he executed account plans and leveraged data analysis to drive revenue growth.
Educational Background
Wain Tan studied at Georgia State University, where he pursued a degree in Business Administration and Management. He achieved an Associate of Science (AS) degree from 2010 to 2014. This educational background provided him with foundational knowledge in business principles and management strategies.
Customer Service Experience at Farfetch
Wain Tan began his career in customer service at Farfetch, where he worked as a Customer Service Advisor from 2016 to 2017. In this role, he contributed to eCommerce revenue growth by proactively anticipating customer needs and focusing on customer satisfaction. His experience in this position helped him develop skills that are essential for his current roles in customer success.
Achievements in Customer Success
Throughout his career, Wain Tan has demonstrated a strong commitment to client success. He achieved a 99% logo retention rate during his tenure at ServiceTitan, which ensured revenue stability for the company. His proactive approach to driving software feature adoption and optimizing revenue generation has contributed to maximizing client outcomes.