Yotam Tsur
About Yotam Tsur
Yotam Tsur is a Second Technical Support Expert at Global-e, where he has worked since 2021. He has a background in technical support and security, along with a Bachelor of Science in Industrial Engineering & Management from Ruppin Academic Center.
Current Role at Global-e
Yotam Tsur currently serves as a Second Technical Support Expert at Global-e, a position he has held since 2021. In this role, he contributes to the technical support team by enhancing communication protocols and improving customer satisfaction. His responsibilities include resolving complex technical issues, where his strong problem-solving skills play a crucial role. He is based in Petaẖ Tiqwa, Central, Israel.
Previous Experience at Global-e
Prior to his current role, Yotam worked at Global-e as a NOC & Technical Support Engineer from 2020 to 2021. During his nine-month tenure, he gained valuable experience in technical support operations. His contributions during this time laid the groundwork for his subsequent promotion to Second Technical Support Expert.
Educational Background
Yotam Tsur studied at Ruppin Academic Center, where he pursued a Bachelor of Science in Industrial Engineering & Management from 2018 to 2022. His education provided him with a solid foundation in engineering principles and management practices. He also completed his high school education at Wizo Hadassim, focusing on Biology and Geography, earning his High School Diploma from 2008 to 2011.
Military Service in Israel Defense Forces
Yotam served in the Israel Defense Forces from 2011 to 2014. He held two positions during his service: Combat Soldier and Operations Room Sergeant. His experience in the military contributed to his ability to adapt to new technologies and processes, which is beneficial in his current technical support role.
Skills and Contributions
Yotam possesses strong problem-solving skills, which have been instrumental in resolving complex technical issues at Global-e. He has demonstrated the ability to quickly adapt to new technologies and processes, aiding in the efficient handling of technical support queries. His contributions have significantly enhanced the effectiveness of the technical support team.