John Ebersold
About John Ebersold
John Ebersold is a Loan Operations Manager at Global Lending Services LLC, specializing in skip recoveries and deficiency balance with over 20 years of experience in financial services. He is recognized for his leadership in auto collections and excels in team management and operational improvements.
Work at Global Lending Services
John Ebersold has been serving as the Loan Operations Manager for Skip Recoveries and Deficiency Balance at Global Lending Services LLC since 2019. In this role, he manages various departmental functions, including analytics metrics, performance evaluation, vendor communication, payroll, and hiring. He is responsible for planning and leading special projects aimed at enhancing operational results. His focus on coaching, training, and mentoring contributes to a high-performing team in a fast-paced customer service environment.
Education and Expertise
John Ebersold holds a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Westfield State College, where he studied from 1983 to 1985. He also earned an Associate's degree in Computer Technology from Holyoke Community College, attending from 1981 to 1983. His educational background supports his over 20 years of experience in financial services, particularly in collections, recovery management, and skip-tracing.
Background
John Ebersold has over two decades of experience in the financial services industry, specializing in collections and recovery management. Prior to his current position, he worked at Wells Fargo as a Regional Collections Manager/AVP for 17 years, from 1999 to 2016. During his tenure at Wells Fargo, he built a regional collections department from the ground up, leading a team of over 20 associates and three supervisors.
Achievements
John Ebersold is recognized for leading a high-performing office that achieved countrywide leadership in auto collections. His ability to thrive on new initiatives and challenges has been instrumental in building and leading high-performing teams. He employs root cause analysis and process improvement execution to enhance departmental performance and operational efficiency.