Kai Mullins
About Kai Mullins
Kai Mullins serves as the Director of Service Desk at Global Lending Services LLC, where he has worked since 2020. He has extensive experience in information technology management, particularly in the financial sector, with a strong focus on customer relationship management and global systems availability.
Work at Global Lending Services
Kai Mullins has served as the Director of the Service Desk at Global Lending Services LLC since 2020. In this role, he is responsible for overseeing the Service Desk operations, ensuring effective support for IT infrastructure work streams. His leadership focuses on creating transparency and alignment across various Agile Release Trains within the Infrastructure department. With a commitment to global systems availability, he plays a critical role in maintaining service quality in the financial industry.
Previous Experience at USAA
Before joining Global Lending Services, Kai Mullins worked at USAA for a total of seven years in various roles. He began as a Data/ETL Developer from 2006 to 2013, where he specialized in ETL, Data Warehousing, and Business Intelligence. He then advanced to the position of Senior Information Technology Manager, serving from 2013 to 2018 and again from 2018 to 2020. In these roles, he developed strategies for IT management and customer relationship management.
Education and Expertise
Kai Mullins holds a Bachelor of Business Administration (BBA) in Management Information Systems from Baylor University. He furthered his education by earning a Master of Science (M.S.) in Information Technology from The University of Texas at San Antonio. His academic background supports his expertise in IT management and strategy development, particularly in the financial sector.
Certifications and Methodologies
Kai Mullins is certified in both Scrum and SAFe leadership methodologies. These certifications reflect his proficiency in Agile practices and his ability to lead teams effectively in dynamic environments. His knowledge of these methodologies enhances his capability to manage projects and initiatives within the IT infrastructure.
Skills and Specializations
Kai Mullins possesses a strong skill set in recruiting, hiring, and developing growth and retention strategies for teams. He has experience in leading geographically dispersed teams, which is essential in today's global work environment. His focus on business and technology strategy roadmaps positions him as a leader in aligning IT initiatives with organizational goals.