Kendra Green
About Kendra Green
Kendra Green is a Quality Assurance Coordinator at Global Lending Services LLC, where she has worked since 2017. She has a background in customer care and dispute resolution, with previous roles at Southeastern Grocers and Resurgent Capital Services.
Current Role at Global Lending Services
Kendra Green serves as a Quality Assurance Coordinator at Global Lending Services LLC, a position she has held since 2017. In this role, she is responsible for ensuring compliance with company policies, credit reporting laws, and regulations. Kendra also completes weekly quality monitoring to assess the accuracy of associates' work. Additionally, she trains new employees on processes related to credit disputes, enhancing the team's overall performance and adherence to standards.
Previous Experience in Customer Care and Dispute Resolution
Before her current role, Kendra worked at Southeastern Grocers as a Customer Care/Brand Representative from 2016 to 2017. She also held the position of Dispute Investigation Specialist at Resurgent Capital Services from 2013 to 2015. In these roles, she gained valuable experience in customer service and dispute resolution, which contributed to her expertise in handling credit-related inquiries and disputes.
Educational Background
Kendra Green completed her high school education at Carolina Academy, where she earned her High School Diploma from 1999 to 2003. This foundational education provided her with the skills necessary to pursue her career in quality assurance and customer service.
Professional Skills and Responsibilities
In her current position, Kendra is adept at processing accounts for The Servicemembers' Civil Relief Act (SCRA). She responds to credit bureau dispute letters and customer inquiries, utilizing independent judgment to make informed decisions. Her role requires a thorough understanding of compliance and quality assurance processes within the financial services industry.