Rob Darrow
About Rob Darrow
Rob Darrow serves as the Senior Director of Customer Service at Global Lending Services LLC, where he has worked since 2019. He has extensive experience in customer service and sales, having held leadership roles at companies such as Bosch North America and Nivel Parts and Manufacturing, LLC.
Work at Global Lending Services
Rob Darrow currently holds the position of Senior Director of Customer Service at Global Lending Services LLC. He has been with the company since 2019, contributing to the organization for over five years. In this role, he manages a $10 million annual budget and oversees 12 sub-projects. Additionally, he is responsible for the budget management of 29 full-time staff members, ensuring efficient operations within the customer service department.
Previous Experience in Customer Service and Sales
Prior to his current role, Rob Darrow served as the Director of Field Sales for Bosch North America in the Eastern US Automotive Division from 2009 to 2016. He worked in the Orlando, Florida area during this time. Following Bosch, he took on the role of Director of Change Management at Nivel Parts and Manufacturing, LLC from 2017 to 2019 in Jacksonville, Florida. His experience spans various aspects of customer service and sales management.
Education and Expertise
Rob Darrow earned his Bachelor's Degree in Automobile/Automotive Mechanics Technology/Technician from Southern Illinois University, Carbondale, where he studied from 2001 to 2005. He later pursued a Master of Business Administration (M.B.A.) in Industrial and Organizational Psychology at Elmhurst University from 2009 to 2012. His educational background supports his expertise in customer service management and organizational change.
Achievements in Training and Development
Rob Darrow has been accountable for training over 10,000 technicians, sales representatives, and distributors in the use of Oculus Rift, a virtual reality product in the Automotive Aftermarket. He played a key role in developing a strategy to enhance the distributor experience through sales promotions and increasing product knowledge, which contributed to B2B sales growth.
Experience with Six Sigma Methodology
Rob Darrow worked as a Six Sigma Black Belt at Power Great Lakes from 2006 to 2009. This role involved applying Six Sigma methodologies to improve processes and drive efficiency within the organization. His experience in this area has contributed to his overall expertise in operational excellence and change management.