Russ Krueger
About Russ Krueger
Russ Krueger is a Loss Prevention Manager at Global Lending Services LLC, where he has successfully managed teams and implemented performance-enhancing projects since 2018. He has a background in collections management and a Bachelor of Arts in Social Studies from Ottawa University.
Work at Global Lending Services
Russ Krueger has been serving as the Loss Prevention Manager at Global Lending Services LLC since 2018. In this role, he manages a team of 30-60 agents and supervisors, focusing on establishing clear expectations and measuring workflow processes. His leadership has contributed to maintaining a low attrition rate of 15% while fostering the development of top talent in late-stage collections. Under his management, the site achieved the status of top site for mid-stage collections for 15 consecutive months.
Previous Experience at Citi
Before joining Global Lending Services, Russ Krueger worked at Citi as a Collections Manager from 2000 to 2010 in Phoenix, Arizona. During his decade-long tenure, he gained extensive experience in collections management, which laid the foundation for his future roles in loss prevention and team leadership.
Experience at Cenlar FSB
Russ Krueger held the position of Customer Care Manager at Cenlar FSB from 2016 to 2018. In this role, he was responsible for overseeing customer care operations, contributing to the overall efficiency and effectiveness of the team.
Education and Expertise
Russ Krueger earned a Bachelor of Arts (B.A.) in Social Studies from Ottawa University, where he studied from 1997 to 2001. He also attended Arizona State University, further enhancing his educational background. His academic qualifications support his expertise in management and team development within the collections and customer care sectors.
Leadership and Project Management Skills
Throughout his career, Russ Krueger has demonstrated strong leadership and project management skills. He created a nesting unit to facilitate the transition of new hires from training to production, which improved team integration and performance. Additionally, he designed and led a project team to implement a manager dashboard that consolidated multiple daily reports into a single page, allowing for detailed data analysis.