Tonja Brunner
About Tonja Brunner
Tonja Brunner is a Senior Operations Manager at Global Lending Services LLC, where she has enhanced department quality and compliance by 3% and improved the delinquency rate by 47 basis points year-over-year. She has a background in education and finance, with experience in talent management and community engagement.
Work at Global Lending Services
Tonja Brunner has served as Senior Operations Manager at Global Lending Services LLC since 2018. In this role, she has enhanced department quality and compliance by 3% within three months and improved the delinquency rate by 47 basis points year-over-year. Brunner has maintained consistent team performance during the transition to remote work due to COVID-19 and the subsequent return to a hybrid work structure. Her responsibilities include talent management planning, which facilitates employee promotions and lateral transfers of personnel to specialized collections areas.
Education and Expertise
Tonja Brunner has a diverse educational background. She studied Business Administration and Management at Glendale Community College from 2005 to 2007. She furthered her education at the University of Phoenix, where she studied Green and Sustainable Energy and Human Resources, achieving a degree in Global Business Management from 2008 to 2012. Brunner also earned a Master of Business Administration (MBA) from the University of Phoenix, completing her studies from 2013 to 2015.
Background
Before her current role, Tonja Brunner worked as a Building Wealth Financial Intern at USAA in 2012 for four months in the Phoenix, Arizona area. She also served as a Substitute Teacher for the Deer Valley Unified School District from 2012 to 2016 in Peoria, Arizona. These experiences contributed to her understanding of operations and team management.
Community Involvement
Tonja Brunner actively participates in community engagement initiatives. She has volunteered with nonprofits such as Big Brothers Big Sisters and United Way, contributing to community improvement efforts. Additionally, she is involved in community groups that organize events throughout the year, further enhancing her connection to local initiatives.