Eva María Montoya Builes
About Eva María Montoya Builes
Eva María Montoya Builes is a CX Analyst with a strong background in customer success and a focus on building lasting client relationships in the fintech and outsourcing sectors. She has experience working in various roles, including internships and positions at Haceb, Solvo Global, and Globalfy.
Work at Globalfy
Currently, Eva María Montoya Builes serves as a CX Analyst at Globalfy, a position she has held since 2022. In this role, she focuses on enhancing customer experiences and developing strategies that promote long-lasting commercial relationships. Her work is conducted remotely, allowing her to engage with clients across various regions effectively.
Previous Experience at Solvo Global
Prior to her role at Globalfy, Eva worked as a Customer Success Specialist at Solvo Global from 2020 to 2022. During her two years in this position, she developed a customer-focused approach, emphasizing proactive problem-solving to address client needs and enhance satisfaction.
Internship at Haceb
Eva gained initial professional experience as a Purchasing Department Intern at Haceb in Medellín, Colombia, from 2019 to 2020. This six-month internship provided her with foundational skills in procurement and operations, contributing to her understanding of business processes.
Education and Expertise
Eva María Montoya Builes studied at Universidad Pontificia Bolivariana, where she focused on International Cultures and earned a degree in International Business from 2016 to 2019. Her educational background supports her expertise in developing strategies for client relationships, particularly in the fintech and outsourcing sectors.