Charles Ray
About Charles Ray
Charles Ray serves as the Director of Operations at Globalgig, a position he has held since 2019. With extensive experience in operations management across various companies, he has successfully implemented systems that enhance efficiency and reduce operational costs.
Work at Globalgig
Charles Ray has served as the Director of Operations at Globalgig since 2019. In this role, he oversees operational strategies and processes to enhance efficiency and reduce costs. His leadership has contributed to the company's operational effectiveness and overall performance.
Previous Experience in Operations Management
Before joining Globalgig, Charles Ray worked at CenturyLink as a Senior Operations Services Manager from 2016 to 2019. He was responsible for managing operational services and improving service delivery. His prior experience also includes roles at Level 3 Communications, where he served as Operations Service Manager for 11 years, and at One Source Networks as a Client Account Manager.
Achievements in Operational Efficiency
Throughout his career, Charles Ray has led initiatives that significantly improved operational efficiency. He conducted a company-wide systems and device audit that reduced expenditure on licenses and established processes for accurate inventory maintenance. Additionally, he successfully reduced average ticket volume in the queue by 58% and Mean Time to Repair (MTTR) by 65% within a year.
Educational Background
Charles Ray completed his education at Lewisville High School, where he studied from 1986 to 1991. His foundational education provided him with the skills necessary for his subsequent career in operations management.
Career Progression and Skills
Charles Ray's career spans over two decades in the telecommunications and operations management sectors. He has held various positions, including Internal Service Representative/Technical Support at Heartland Payment Systems and Account Manager/Implementation Manager at Broadwing Communications. His expertise includes conducting audits, implementing ticketing systems, and transitioning support teams to improve operational efficiency.