Malachy O'neill
About Malachy O'neill
Malachy O'Neill serves as the Senior Director of Client Services at GlobalStep, bringing extensive experience in quality assurance and player support within the gaming industry. His career includes leadership roles at notable companies such as Jagex, Zynga, and Electronic Arts, where he specialized in building high-performance teams and managing quality processes.
Current Role at GlobalStep
Malachy O'Neill serves as the Senior Director of Client Services at GlobalStep, a position he has held since 2022. Based in Oxford, England, he focuses on enhancing client relationships and delivering high-quality service solutions. His role involves overseeing client engagement strategies and ensuring that the needs of game studios are met effectively.
Previous Experience at Jagex
Before joining GlobalStep, Malachy O'Neill worked at Jagex as the Director of QA from 2019 to 2022. During his tenure in Cambridge, United Kingdom, he was responsible for quality assurance processes and played a key role in supporting game development through effective quality management practices.
Expertise in Game Studio Support
Malachy O'Neill has significant expertise in supporting game studios, particularly in the areas of Playtest Analytics and Player Support. His knowledge in these domains allows him to assist studios in understanding player feedback and improving game quality through data-driven insights.
Background in Quality Assurance
Malachy O'Neill has a robust background in Quality Management within the games industry, having held various QA roles across multiple companies. His experience includes positions at Electronic Arts, Microsoft, and Nintendo of Europe GmbH, where he developed a comprehensive understanding of compliance and quality assurance processes.
Leadership and Team Development Skills
O'Neill specializes in building and coaching high-performance teams, effectively bridging both technical and non-technical groups. His leadership skills are complemented by his experience in both large corporate and start-up environments, enabling him to adapt strategies that foster team collaboration and productivity.