Michael Longwell
About Michael Longwell
Michael Longwell serves as the Sales Director at GlobalStep, bringing over 20 years of experience in consultative contact center BPO solutions. He has a background in Business Information Systems and has held various leadership roles in sales and business development across multiple companies.
Work at GlobalStep
Michael Longwell serves as the Sales Director at GlobalStep, a position he has held since 2023. He is based in Omaha, Nebraska, United States. In this role, he focuses on driving sales strategies and enhancing customer relationships within the company.
Education and Expertise
Michael Longwell earned a Bachelor of Science degree in Business Information Systems from Bellevue University. His educational background supports his extensive experience in consultative contact center BPO solutions, which spans over 20 years.
Background
Michael Longwell has a diverse professional background, having served as a Commissioned Officer in the Army National Guard. His career includes various leadership roles in sales and business development across multiple organizations, contributing to his expertise in customer experience and technology.
Previous Roles and Experience
Prior to joining GlobalStep, Michael held several significant positions. He was the Director of Sales, Customer Experience at Humach from 2017 to 2018. He also served as Sales Director for North America at SuccessKPI from 2019 to 2023. His earlier roles include Director of Business Development at StatesideBPO and Business Development Executive at West Corporation.
Focus on Customer Experience
Throughout his career, Michael Longwell has concentrated on strategies aimed at improving customer experience and enhancing the lifetime value of customers. He has leveraged cloud-based technology and a skilled workforce to achieve these goals in his various roles.