Mike Pipicello
About Mike Pipicello
Mike Pipicello serves as the Vice President of Client Services at GlobalStep, where he has worked since 2021. With extensive experience in strategic planning and management consulting, he has held various leadership roles in companies such as Teleperformance and Aragon Marketing Group.
Current Role at GlobalStep
Mike Pipicello serves as the Vice President of Client Services at GlobalStep, a position he has held since 2021. In this role, he focuses on aligning customer experience strategies with brand values. His expertise in strategic planning and management consulting supports the company's objectives in enhancing client relationships and service delivery.
Previous Experience at Teleperformance
Prior to his current role, Mike Pipicello worked at Teleperformance for nine years, from 2011 to 2020. During his tenure, he held multiple positions, including Director of Operations and AVP Transformation & Development. His responsibilities included overseeing operations and implementing transformation initiatives to improve service efficiency in the Montreal, Canada area.
Experience at GlobalStep
Before becoming Vice President Client Services, Mike Pipicello was the Global Director of User Experience at GlobalStep from 2020 to 2021. In this capacity, he was responsible for enhancing user experience across the company's services, leveraging his background in strategic planning to improve client satisfaction.
Educational Background
Mike Pipicello studied at Dawson College, where he earned a Bachelor of Business Administration (BBA) from 1997 to 2000. He also attended Lasalle College, achieving a degree in Business Administration with a focus on Business, Management, Marketing, and Related Support Services from 2000 to 2002. His educational background provides a solid foundation for his career in client services and management.
Expertise in Process Improvement
Mike Pipicello has expertise in creating and implementing processes and procedures aimed at enhancing efficiency and productivity. His experience across various roles in customer service and operations has equipped him with the skills necessary to drive improvements in organizational performance.