Pranav Kortikar
About Pranav Kortikar
Pranav Kortikar is an Application Support Specialist with over 8 years of experience in technical client and customer services. He has worked for various multinational corporations and currently holds a position at GlobalStep, while also serving as a Technical Team Lead at BIOCERT INTERNATIONAL PRIVATE LIMITED.
Current Role at GlobalStep
Pranav Kortikar serves as an Application Support Specialist at GlobalStep, a position he has held since 2021. In this role, he focuses on providing technical support and resolving application-related issues for clients. His responsibilities include managing client interactions and ensuring the smooth operation of applications. Pranav's experience in this capacity contributes to the efficient functioning of the services offered by GlobalStep.
Previous Experience at Convergys
Prior to his current role, Pranav worked at Convergys as a Customer Service Representative from 2013 to 2015. During his two years in this position, he developed skills in customer interaction and service delivery. His experience at Convergys provided a foundation for his subsequent roles in technical support and client services.
Technical Leadership at BIOCERT INTERNATIONAL PRIVATE LIMITED
Pranav has been employed at BIOCERT INTERNATIONAL PRIVATE LIMITED as a Technical Team Lead since 2017. Over the course of seven years, he has led a team focused on technical support and client services. His leadership role involves overseeing technical operations and ensuring high-quality service delivery.
Education and Expertise
Pranav studied at Mumbai University in Mumbai, where he gained foundational knowledge relevant to his career. He possesses expertise in handling technical support and client interactions, utilizing tools such as Jira and Salesforce. His educational background and technical skills support his effectiveness in client service roles.
Experience in Customer Service
Pranav has accumulated over eight years of experience in technical client and customer services. His career includes roles at Talentbeat, Inc as a Customer Service Specialist from 2011 to 2014, where he honed his skills in customer engagement. His diverse experience includes serving clients from multinational corporations across the UK, US, and Asia.