Ted Elie
About Ted Elie
Ted Elie is a Customer Service Representative at GlobalStep in Montreal, Quebec, with a DEC in Business from Vanier College. He has a strong background in customer service and sales, complemented by experience in various roles including team supervision and telemarketing.
Work at GlobalStep
Ted Elie has been employed at GlobalStep as a Customer Service Representative since 2021. In this role, he focuses on delivering high-quality customer service and support. His responsibilities include addressing customer inquiries, resolving issues, and ensuring client satisfaction. Ted's experience in this position spans three years, during which he has developed strong relationships with clients and contributed to the overall success of the customer service team.
Education and Expertise
Ted Elie studied at Vanier College, where he pursued a degree in Business, Management, Marketing, and Related Support Services, achieving a Diploma of College Studies (DEC). This educational background has equipped him with essential knowledge and skills relevant to his roles in customer service and sales. His expertise includes relationship-building, customer service, and sales abilities.
Previous Work Experience
Prior to his current role, Ted Elie gained diverse experience in various positions. He worked as a Crew Member at Tim Hortons from 2016 to 2017, where he developed foundational customer service skills. He then served as a Team Supervisor at Copper Branch from 2017 to 2019, overseeing team operations. In 2019, he briefly worked as a Telemarketing Sales Representative at Design N Rank, further enhancing his sales experience.
Skills and Competencies
Ted Elie possesses strong organizational and time management skills, which enable him to handle multiple tasks efficiently. His communication and interpersonal skills facilitate effective interactions with clients and team members. He has a proven ability to train and coach teams, contributing to optimal performance and results. Ted is capable of working independently or collaboratively in dynamic, fast-paced environments.
Commitment to Client Satisfaction
Ted Elie demonstrates a deep commitment to building and maintaining client satisfaction and loyalty. His approach to customer service emphasizes understanding client needs and delivering tailored solutions. This dedication to client relationships has been a significant aspect of his professional development and success in the customer service field.