Kelly Diaz
About Kelly Diaz
Kelly Diaz is a Customer Success Manager at GLOBO, with over 15 years of experience in client engagement and a focus on language inclusion and accessibility. She holds a Bachelor of Science in Hotel and Restaurant Management from Drexel University and has held various sales management positions in the hospitality industry.
Work at GLOBO
Kelly Diaz has been serving as a Customer Success Manager at GLOBO since 2022. In this role, she focuses on enhancing client relationships and ensuring satisfaction with GLOBO's services. Her responsibilities include engaging with clients to understand their needs and providing solutions that promote language inclusion and accessibility.
Education and Expertise
Kelly Diaz earned a Bachelor of Science degree from Drexel University, where she studied Hotel and Restaurant Management with a minor in Business Administration. This educational background provides her with a strong foundation in customer service and business operations, which she applies in her current role and throughout her career.
Background
Kelly Diaz has over 15 years of experience in client engagement, particularly focusing on language inclusion and accessibility for limited-English speaking communities. Her career began in the hospitality industry, where she held various sales management positions before transitioning to her current role in customer success.
Previous Experience
Prior to her position at GLOBO, Kelly worked at the Sheraton Philadelphia Downtown from 2010 to 2020, where she progressed from Sales Manager to Senior Sales Manager. She also worked as a Sales Manager at the Renaissance Philadelphia Hotel from 2007 to 2010. These roles contributed to her expertise in client relations and sales strategies.
Engagement in Language Inclusion
Kelly Diaz actively engages in discussions about language inclusion and accessibility within organizations. Her commitment to these topics reflects her dedication to improving communication and support for diverse communities, particularly those with limited English proficiency.