Jules Mc Donald
About Jules Mc Donald
Jules McDonald is a Customer Support Specialist at Glofox in County Dublin, Ireland, where she has worked since 2020. She has a background in user experience design and has held various roles in customer operations and visual merchandising.
Work at Glofox
Jules McDonald has been serving as a Customer Support Specialist at Glofox since 2020. In this role, Jules ensures that the voice of customers is effectively communicated by collaborating with Product Teams. Jules actively participates in ideation sessions, user story mapping, and design critique sessions, contributing to the overall improvement of customer experience. This position builds on previous experience in customer operations, allowing Jules to leverage skills in user support and product enhancement.
Previous Experience at FREE NOW
Before joining Glofox, Jules McDonald worked at FREE NOW (formerly mytaxi) as a Customer Operations Product Specialist from 2016 to 2019. In this role, Jules focused on optimizing user experience for the Irish taxi fleet. This included analyzing feature adoption rates during the transition from Hailo to mytaxi to FREENOW. Jules contributed to the product migration journey by conducting user interviews and testing concept designs, enhancing the overall service delivery.
Education and Expertise
Jules McDonald holds a Master of Arts in User Experience and Interaction Design from Technological University Dublin, completed in 2021. Prior to this, Jules earned a Bachelor of Arts with Honours in Creative Digital Media from the Institute of Technology Blanchardstown, graduating in 2013. Jules also completed a FETAC Level 5 in Art & Design at Liberties College in 2007. This educational background supports a strong foundation in design and user experience principles.
Leadership and Community Involvement
In addition to professional roles, Jules McDonald captains an adult camogie team at St. Finians GAA Club and coaches the under-12 camogie team. This involvement demonstrates a commitment to community engagement and youth development through sports. Jules's leadership in these roles reflects skills in teamwork and mentorship.
Interests and Personal Pursuits
Jules McDonald has a passion for Irish history and photography, alongside interests in cycling and taking long walks with dogs. These personal pursuits reflect a well-rounded character and a commitment to exploring cultural and outdoor activities.