Kali Henderson
About Kali Henderson
Kali Henderson serves as the Onboarding Lead for North America at Glofox, a position she has held since 2023. With a background in customer success and management roles across various fitness organizations, she has developed extensive expertise in onboarding and training.
Work at Glofox
Kali Henderson currently serves as the Onboarding Lead for North America at Glofox, a position she has held since 2023. In this role, she is responsible for overseeing the onboarding process for new clients, ensuring a smooth transition and integration into the Glofox platform. Prior to this position, she worked as a Senior Enterprise Customer Success Manager at Glofox from 2021 to 2023, where she focused on enhancing customer satisfaction and retention.
Previous Experience at ClubReady, LLC
Henderson has extensive experience at ClubReady, LLC, where she held multiple roles. She served as the Director of leadSPEAK for five months in 2019, the Director of Customer Experience for two months in 2021, and the Director of Training from 2019 to 2021. Additionally, she worked as a Senior Manager of Onboarding from 2017 to 2019 and as an Account Manager from 2015 to 2017. Her diverse roles contributed to her expertise in customer onboarding and experience management.
Background in Fitness Management
Kali Henderson has a background in fitness management, having worked as a Gym Manager and Certified Personal Trainer at Snap Fitness 24/7 from 2013 to 2015. In these roles, she was responsible for managing gym operations and providing personal training services, which helped her develop skills in client engagement and fitness program development.
Education and Expertise
Henderson holds a Master of Science in Sports and Exercise from California University of Pennsylvania, which she completed from 2010 to 2013. She also earned a Bachelor of Science in Kinesiology and Exercise Science from Truman State University, where she studied from 2004 to 2009. Her educational background supports her expertise in fitness, exercise science, and customer success within the health and wellness industry.
Early Career Roles
In the early stages of her career, Kali Henderson worked at the U.S. National Archives and Records Administration as a Records Retrieval Administrator from 2011 to 2013. She also served as a Student Assistant Coach at Truman State University for nine months in 2009 to 2010. These roles provided her with foundational skills in administration and coaching.