Kaylynn Bossart
About Kaylynn Bossart
Kaylynn Bossart is a Support Team Lead at Gloo in Boulder, Colorado, with a background in Telecommunications from Penn State University. She has extensive experience in IT support, vendor management, and team leadership, having held various roles in the Greater Pittsburgh Area and beyond.
Work at Gloo
Kaylynn Bossart has been a part of Gloo since 2020, initially serving as a Support Specialist for two years. In 2022, she transitioned to the role of Senior Support Specialist, where she continued to develop her skills in technical support. In 2023, she advanced to the position of Support Team Lead. In her current role, she manages a team of over 25 technical consultants, demonstrating her leadership capabilities and commitment to effective support operations in Boulder, Colorado.
Education and Expertise
Kaylynn Bossart earned a Bachelor of Arts in Telecommunications from Penn State University, where she studied from 2006 to 2010. She also studied Audio Engineering at The Conservatory of Recording Arts and Sciences from 2011 to 2012. Her education has equipped her with a strong foundation in both technical and communication skills. Additionally, she possesses expertise in vendor management and malware analysis, which are essential for maintaining security and effective supplier relationships.
Background
Kaylynn Bossart has a diverse professional background in technical support and IT management. Prior to her tenure at Gloo, she worked in various roles, including Help Desk Manager at Point Park University and Technical Analyst at ZAP Solutions, Inc. Her experience also includes positions as a Board Operator and Promotions staff at Entercom, and as a Digital Technologist at PMI-TV. This varied experience has contributed to her proficiency in troubleshooting and managing IT environments.
Achievements
Throughout her career, Kaylynn Bossart has demonstrated significant achievements in IT support and team leadership. She has led IT workshops, creating technical documentation and training for both technical and non-technical personnel. Her ability to troubleshoot in both Mac and Windows environments highlights her versatility. Additionally, her role in managing a large team of technical consultants showcases her leadership skills and commitment to fostering a productive work environment.