Lana Kovalenko, Cscp
About Lana Kovalenko, Cscp
Lana Kovalenko serves as the Head of Customer Success at GMDH Streamline, a position she has held since 2023 after previously working as a Customer Success Manager at the same company from 2021 to 2023. She earned a Master's degree in Sociology from Taras Shevchenko National University of Kyiv, where she studied from 2014 to 2020.
Work at GMDH Streamline
Lana Kovalenko serves as the Head of Customer Success at GMDH Streamline, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful product implementation. Prior to her current role, she worked as a Customer Success Manager at the same company from 2021 to 2023. During her tenure, she contributed to various initiatives aimed at improving customer engagement and support.
Education and Expertise
Lana Kovalenko earned her Master's degree in Sociology from Taras Shevchenko National University of Kyiv, where she studied from 2014 to 2020. This educational background provides her with a strong understanding of customer behavior and social dynamics, which she applies in her role in customer success.
Background
Lana Kovalenko has a background in customer success management, having transitioned from a Customer Success Manager to the Head of Customer Success at GMDH Streamline. Her experience in the field spans several years, during which she has developed skills in customer relationship management and support strategies.
Professional Experience
Before becoming Head of Customer Success, Lana Kovalenko worked as a Customer Success Manager at GMDH Streamline for two years. In this position, she was responsible for managing customer accounts and ensuring that clients received the necessary support to utilize the company's products effectively. Her progression within the company highlights her commitment to customer success.