Alan Hendrickson
About Alan Hendrickson
Alan Hendrickson serves as the Director of Partner Success at GMetrix LLC, where he has worked since 2022. His extensive background includes roles in client success, instructional design, and eLearning content development across various companies.
Current Role at GMetrix
Alan Hendrickson serves as the Director of Partner Success at GMetrix LLC, a position he has held since 2022. In this role, he collaborates closely with the management team to establish the company's overall vision and drive content adoption. His responsibilities include developing and co-hosting weekly webinars, which provide insights into the company's infrastructure and facilitate Q&A sessions for end users. He also creates and manages webinar recordings for the help center, enhancing user understanding and retention.
Previous Experience at Avetta
Before joining GMetrix, Alan worked at Avetta as a Client Success Manager from 2021 to 2023. His role involved ensuring client satisfaction and success, contributing to the overall effectiveness of the company's client engagement strategies. This position followed his brief tenure at SalesRabbit, Inc. as a Customer Success Manager in 2021, where he focused on enhancing customer experiences.
Background in Instructional Design
Alan has a solid background in instructional design, having worked at Endurance International Group from 2014 to 2017 as an Instructional Designer. He developed educational materials to support learning initiatives. He continued this focus at XANT, where he served as an Instructional Designer from 2019 to 2020, further honing his skills in creating effective training content.
Education and Qualifications
Alan Hendrickson earned a Bachelor's degree in Business Administration and Management from Utah Valley University, where he studied from 2013 to 2017. This educational background has equipped him with the knowledge and skills necessary for his roles in client success and instructional design.
Career Progression and Skills
Throughout his career, Alan has held various positions that demonstrate his expertise in client success and instructional design. He has experience as a Senior Technical Account Manager and Product Specialist at XANT, where he contributed to technical account management and product support. His diverse roles have allowed him to develop a comprehensive skill set in customer engagement, training development, and content management.