Lexie Florence
About Lexie Florence
Lexie Florence is a Customer Success Manager with extensive experience in customer success and account management, having held various leadership roles at GoCheck Kids. She has a strong background in healthcare recruiting and academic admissions, complemented by her educational qualifications in communication.
Current Role at GoCheck Kids
Lexie Florence currently serves as the Customer Success Manager at GoCheck Kids, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring that clients receive optimal value from the company's services. Her responsibilities include managing client relationships and addressing any issues that may arise. Prior to this role, she held several director-level positions within the same organization, demonstrating her commitment to customer success.
Previous Experience at GoCheck Kids
Lexie Florence has a significant history with GoCheck Kids, where she has held multiple positions. She served as the Director of Pediatric Success from 2019 to 2020 and again from 2021 to 2022. Additionally, she worked as the Manager of Pediatric Success from 2018 to 2019. Her roles involved overseeing account management and ensuring the success of pediatric initiatives, contributing to the company's growth in the healthcare sector.
Background in Healthcare Recruiting
Lexie Florence has extensive experience in healthcare recruiting. She worked as a Talent Scout and Physician Recruiter at Sound Physicians and American Physician Partners from 2016 to 2018. In these roles, she focused on recruiting physicians across the Southwestern and Midwestern U.S. Her background in healthcare recruiting complements her customer success expertise, allowing her to understand client needs effectively.
Education and Academic Background
Lexie Florence holds a Bachelor of Science in Speech Communication and Rhetoric from Southern Illinois University Edwardsville, which she completed from 2003 to 2006. She also earned a Master of Arts in Communication from the University of Illinois at Springfield in 2011. Additionally, she studied at Greenville University. Her academic background supports her skills in communication and relationship management.
Leadership and Community Involvement
Lexie Florence has demonstrated leadership skills throughout her career. She served as a Local Titleholder for the Miss America Organization from 2003 to 2007 in Illinois, showcasing her commitment to community engagement. Her various leadership roles in customer success and account management further reflect her ability to guide teams and foster positive relationships with clients.