Samantha Cuellar
About Samantha Cuellar
Samantha Cuellar serves as the Manager of Client Success Specialists at GoCo.io, Inc., where she has worked since 2023. She has extensive experience in client relations and success, having held various roles at GoCo.io, GradLeaders, and Blackbaud over several years.
Current Role at GoCo
Samantha Cuellar holds the position of Manager of Client Success Specialists at GoCo.io, Inc. since 2023. In this role, she oversees a team dedicated to ensuring client satisfaction and success. Her responsibilities include managing client relationships and leading initiatives to enhance the overall client experience.
Previous Experience at GoCo
Prior to her current role, Samantha Cuellar worked at GoCo.io, Inc. in various capacities. She served as a Client Success Manager from 2018 to 2021, where she focused on client engagement and retention. She then advanced to Lead Client Success Manager and Pod Lead from 2022 to 2023, further developing her leadership skills and client management strategies. Additionally, she held the position of Senior Client Success Manager for a brief period in 2021.
Experience at GradLeaders and Blackbaud
Samantha Cuellar began her career at GradLeaders (formerly CSO Research) as a Client Relations Associate in 2015. She progressed to the role of Client Relations Manager in 2015, where she managed client interactions for one year. Following her time at GradLeaders, she worked at Blackbaud as an Enterprise Solutions Specialist from 2016 to 2018, focusing on enterprise-level client solutions in the Austin, Texas area.
Educational Background
Samantha Cuellar earned her Bachelor's Degree in Business Administration with a focus on Marketing and a minor in Human Resource Management from the University of Houston. She completed her studies from 2010 to 2014, gaining foundational knowledge in business principles and human resource practices.