Bikkey Thakur
About Bikkey Thakur
Bikkey Thakur is a System Engineer with extensive experience in IT support and administration, currently working at Goibibo and RMS in India. He specializes in MAC OS support, security monitoring, and user management across various platforms.
Work at Goibibo
Bikkey Thakur has been employed at Goibibo as a System Engineer since 2015. In this role, he provides support for various MAC OS versions, including El Capitan, Sierra, High Sierra, Mojave, and Big Sur, utilizing JSS (JAMF) within a domain network. He is responsible for conducting daily health checkups and monitoring servers to ensure optimal performance. Additionally, he creates knowledge base articles to facilitate self-help for users, thereby improving efficiency.
Current Role at RMS
In addition to his role at Goibibo, Bikkey Thakur has been working as an IT Specialist at RMS since 2017. His responsibilities include providing Zoom administration support for audio and video conferencing needs, managing OneDrive accounts, and conducting access audits when employees leave the organization. He also trains staff and IT members on new systems and supervises helpdesk staff.
Education and Expertise
Bikkey Thakur studied at Punjab Technical University, where he achieved a BSc in Computer and Information Sciences and Support Services from 2007 to 2011. He also studied at HP, where he obtained a BSc in IT. His educational background supports his expertise in system engineering and IT support.
Technical Skills and Tools
Bikkey Thakur possesses a range of technical skills relevant to his roles. He provides support on MAC OS versions and has experience in Zoom and Slack administration. He manages access on repositories for JIRA and GitHub, and works with the Q-radar (SIEM) security tool to identify threats and alerts on user machines. Additionally, he manages Exchange Admin-Center and Microsoft Office 365 services for over 1,600 mailboxes.