Manish Tomar
About Manish Tomar
Manish Tomar is a Deputy Manager at Goibibo, where he has worked since 2020, focusing on escalated contact resolution and customer experience enhancement. He has over a decade of experience in operations management, having previously held positions at HGS, Mphasis, and IGATE.
Work at Goibibo
Manish Tomar has been serving as a Deputy Manager at Goibibo since 2020. In this role, he acts as a point of contact for escalated contact resolution, addressing supervisory or complex problems. His responsibilities include collaborating with Product and Technology teams to enhance tools and systems aimed at improving customer experience. Tomar also focuses on driving productivity across partner sites through regular performance reviews and connect calls.
Previous Experience at HGS
Before joining Goibibo, Manish Tomar worked at Hinduja Global Solutions (HGS) as a Deputy Manager Operations from 2015 to 2019. During his four years at HGS, he was involved in operational management and contributed to improving processes within the organization.
Career at Mphasis
Manish Tomar held the position of Unit Manager at Mphasis for one year, from 2014 to 2015. His role involved overseeing operations and ensuring effective management of team performance in Noida.
Experience at IGATE
Tomar worked at IGATE as a Team Lead - Operations for seven years, from 2007 to 2014. In this capacity, he was responsible for managing operational teams and identifying opportunities for system and process improvements that directly influenced customer experience.
Education and Expertise
Manish Tomar completed his Bachelor of Arts (B.A) degree at Delhi University. His educational background supports his extensive experience in operations management and customer service, equipping him with the necessary skills to excel in his roles across various organizations.