Mona Sablani
About Mona Sablani
Mona Sablani is a Process Trainer with extensive experience in the online travel industry, currently working at Goibibo and previously holding positions at Makemytrip.com and Yatra Online Pvt Ltd. She holds an MBA from the Indian Institute of Tourism and Travel Management and a Bachelor's degree in Commerce from Jiwaji University.
Work at Goibibo
Mona Sablani has held multiple roles at Goibibo. She served as a Customer Service Manager from 2013 to 2014 for a duration of eight months in Gurgaon, Haryana, India. In this role, she focused on enhancing customer service processes within the online travel industry. Currently, she works as a Process Trainer at Goibibo, a position she has held since 2017 for seven years. In this capacity, she is responsible for training staff and improving operational efficiency.
Current Role at Makemytrip.com
Since 2016, Mona Sablani has been employed at Makemytrip.com as a Senior Operations Executive. Over her eight years in this role, she has contributed to the operational aspects of the travel services offered by the company. Her responsibilities likely include overseeing processes and ensuring quality standards are met within the organization.
Education and Expertise
Mona Sablani holds a Master of Business Administration from the Indian Institute of Tourism and Travel Management, where she studied from 2012 to 2014. She also has a Bachelor of Commerce degree, which she obtained from Jiwaji University and S.k.r.girls College, Dabra. Her educational background supports her expertise in strategic planning and quality monitoring, particularly in the travel sector.
Previous Experience in the Travel Industry
Before her current roles, Mona Sablani worked at Yatra Online Pvt Ltd as a Holiday Expert from 2014 to 2015 for eight months. This position allowed her to gain further experience in the travel industry, enhancing her skills in customer service and operational processes.
Skills in Customer Service and Strategic Planning
Mona Sablani possesses strong skills in strategic planning, specifically within the travel sector. She has a demonstrated history of improving customer service processes in the online travel industry. Her expertise also extends to quality monitoring, which is essential for maintaining high standards in customer interactions and service delivery.