Mrinal Ranjan
About Mrinal Ranjan
Mrinal Ranjan is a Manager at Goibibo, specializing in process operations and excellence in the ITES and e-commerce sectors. With over a decade of experience, he possesses strong interpersonal and organizational skills that enhance team management and customer service.
Work at Goibibo
Mrinal Ranjan has been employed at Goibibo since 2014, initially serving as Deputy Manager for a duration of 10 years. In 2020, he transitioned to the role of Manager, where he has worked for 4 years. His responsibilities include overseeing process operations and ensuring service standards are met. Mrinal's role emphasizes customer relationship management and effective team management, contributing to the company's operational excellence.
Education and Expertise
Mrinal Ranjan holds a Bachelor of Engineering (B.E.) degree in Electronics & Telecommunications from North Maharashtra University, where he studied from 2001 to 2005. He also completed his 10+2 education at DAV Public School, focusing on Science from 1990 to 2001. His expertise lies in process operations and excellence within the ITES and e-commerce sectors, with a strong focus on achieving Platinum standard support in customer service.
Background
Before joining Goibibo, Mrinal Ranjan worked at Tradus.com as an Assistant Manager in Customer Relationship Management (CRM) from 2012 to 2014. He also gained experience as a Senior Consultant at Sutherland Global Services from 2010 to 2012. His career path reflects a consistent focus on customer service and operational management within the technology and e-commerce industries.
Skills and Competencies
Mrinal Ranjan possesses strong interpersonal, communication, and organizational skills. These competencies enhance his ability to manage teams effectively and maintain positive customer relationships. His proficiency in supporting teams ensures successful process operations, contributing to the overall service quality at Goibibo.