Josh Hicks
About Josh Hicks
Josh Hicks is a Merchant Operations Associate currently working at Goldbelly, where he has held various roles since 2018. He studied Communication and Media Studies at CUNY New York City College of Technology from 2013 to 2016.
Work at Goldbelly
Josh Hicks currently serves as a Merchant Operations Associate at Goldbelly, a position he has held since 2022. Prior to this role, he worked as a Customer Experience Team Lead from 2020 to 2022, where he oversaw customer support operations. His tenure at Goldbelly also includes a position as a Customer Support Specialist from 2018 to 2020. In these roles, Hicks contributed to enhancing customer satisfaction and streamlining operational processes within the company.
Education and Expertise
Josh Hicks studied Communication and Media Studies at CUNY New York City College of Technology from 2013 to 2016. His education provided him with a foundation in effective communication strategies, which he has applied in various customer-focused roles throughout his career. This academic background supports his expertise in customer service and operations within the food and beverage industry.
Background
Before joining Goldbelly, Josh Hicks gained experience in customer service and social media outreach. He worked at MyFreeConcert as a Content & Social Media Outreach specialist in 2015 for eight months. He also held a position at Baked by Melissa as a Customer Happiness Associate for four months in 2017. Additionally, Hicks worked at By The Way Bakery as Counter Staff & Custom Cake Coordinator from 2015 to 2017, where he managed customer interactions and custom orders.
Professional Experience
Josh Hicks has accumulated diverse experience in customer service roles across several companies. His career includes significant positions at Goldbelly, Baked by Melissa, MyFreeConcert, and By The Way Bakery. Each role has contributed to his development in customer relations, operational efficiency, and social media engagement, equipping him with a comprehensive skill set relevant to his current position.