Juliet M.
About Juliet M.
Juliet M. is a Senior Customer Experience Associate at Goldbelly, where she has worked since 2019. She holds a Bachelor of Fine Arts from Emerson College and has a background in theatre, public speaking, and community services.
Work at Goldbelly
Juliet M. has been employed at Goldbelly as a Senior Customer Experience Associate since 2019. In this role, she focuses on enhancing customer satisfaction and engagement. Her responsibilities include addressing customer inquiries, resolving issues, and ensuring a positive experience for all users. Juliet's background in theatre and public speaking contributes to her effectiveness in communicating with customers and understanding their needs.
Education and Expertise
Juliet M. graduated from Emerson College with a Bachelor of Fine Arts (B.F.A.) in Acting, achieving Summa Cum Laude honors. Her education has provided her with a strong foundation in performance and communication skills, which are essential in her current role in customer experience. Additionally, her expertise in theatre enhances her public speaking abilities, allowing her to engage effectively with customers.
Background in Community and Social Services
Juliet M. has a background in community and social services, reflecting her commitment to community engagement and support. This experience informs her approach to customer service, as she understands the importance of building relationships and fostering a sense of community among customers. Her dedication to service is evident in her professional roles.
Previous Work Experience
Prior to her current position at Goldbelly, Juliet M. worked in various roles that contributed to her professional development. She served as a Service Desk Leader at Emerson College Library from 2013 to 2017, where she honed her customer service skills. She also worked at Faherty Brand in Sales and Operations for 11 months in 2018 and as a Brand Ambassador at Everlane for 6 months in 2017. These experiences provided her with a diverse skill set applicable to her current role.
Skills in Editing and Communication
Juliet M. possesses strong skills in editing, which enhance her ability to communicate effectively in written formats. This skill is particularly valuable in her role at Goldbelly, where clear communication is essential for customer interactions. Her editing abilities allow her to convey information accurately and professionally, contributing to a positive customer experience.