Liana Picinich
About Liana Picinich
Liana Picinich serves as the Senior Director of Customer Experience at Goldbelly, a position she has held since 2023. She has extensive experience in customer experience roles, having previously worked at Rent The Runway and Nordstrom, and holds an M.B.A. from Fairleigh Dickinson University.
Current Role at Goldbelly
Liana Picinich serves as the Senior Director of Customer Experience at Goldbelly since 2023. In this role, she focuses on enhancing customer satisfaction and engagement through strategic initiatives. Her leadership is aimed at improving the overall customer journey and ensuring that Goldbelly maintains high standards in customer service.
Previous Experience at Goldbelly
Prior to her current position, Liana Picinich worked at Goldbelly as the Director of Customer Experience from 2020 to 2023. During her tenure, she was responsible for developing customer service strategies and overseeing the customer experience team. Her efforts contributed to the growth and improvement of customer relations at the company.
Career at Rent The Runway
Liana Picinich held multiple roles at Rent The Runway, starting as the Assistant Manager of Customer Experience in 2018 for five months. She then progressed to Senior Team Lead of Customer Experience from 2017 to 2018, followed by Senior Manager of Customer Experience from 2018 to 2020. Her experience at Rent The Runway spanned a total of four years, where she played a significant role in shaping customer service operations.
Background in Retail Management
Before her time at Rent The Runway, Liana Picinich worked at Nordstrom. She served as the Assistant Manager for Women's & BP Shoes from 2011 to 2015 and briefly as Department Manager for Women's/Salon/BP Shoes in 2015. Her experience in retail management provided her with a strong foundation in customer service and team leadership.
Education and Qualifications
Liana Picinich holds an M.B.A. in Finance from Fairleigh Dickinson University. She also earned a Bachelor of Science degree in Marketing and Finance from the same institution. Her educational background equips her with the analytical and strategic skills necessary for her roles in customer experience management.