Marisa M.
About Marisa M.
Marisa M. is a Key Account Manager with extensive experience in operations and customer relationship management across various industries. She has held several roles, including Senior Office Manager at Goldbelly and Operations Coordinator at BeautyTouch, and holds a Bachelor of Science in English Language and Literature from Boston University.
Current Role at Goldbelly
Marisa M. currently serves as a Key Account Manager at Goldbelly, a position she has held since 2020. In this role, she focuses on managing key client accounts and ensuring customer satisfaction. Her responsibilities include consulting with clients to assess their needs and managing expectations effectively. Marisa's experience in this position contributes to her understanding of customer relationships and operational management.
Previous Experience at Goldbelly
Prior to her current role, Marisa worked at Goldbelly as a Senior Office Manager from 2019 to 2020. During her tenure, she was responsible for overseeing office operations and implementing standard operating procedures. This experience allowed her to streamline daily operations, enhancing efficiency within the organization.
Background in Operations and Management
Marisa has a diverse background in operations and management across various industries. She worked as an Operations Coordinator at BeautyTouch from 2015 to 2018, where she focused on improving operational processes. Additionally, her role as a Safety Administrator at Tutor Perini Building Corp provided her with experience in safety management at a major airport. Her cross-industrial experience has strengthened her skills in operational and customer/vendor relationship management.
Education and Academic Background
Marisa studied at Boston University, where she earned a Bachelor of Science degree in English Language and Literature/Letters. She also attended Sacred Heart Academy. Her educational background has equipped her with strong communication skills, which are essential in her roles in account management and operations.
Achievements in Customer Relationship Management
Marisa has demonstrated a commitment to customer relationship management throughout her career. She believes in the importance of customers feeling understood, valued, and appreciated for business success. Her proven track record includes analyzing industry trends and managing marketing programs, which contribute to her effectiveness in her current role.