Ashley Allen
About Ashley Allen
Ashley Allen is the Manager of Customer Success at GoLinks, where she has worked since 2023. She has over nine years of experience in customer success roles within the digital marketing and SaaS industries.
Current Role at GoLinks
Ashley Allen serves as the Manager of Customer Success at GoLinks, a position she has held since 2023. In this role, she is responsible for overseeing customer success initiatives and ensuring that clients achieve their goals effectively. Her leadership focuses on enhancing customer relationships and driving satisfaction within the organization.
Previous Experience at GoLinks
Ashley Allen has a substantial history with GoLinks, having worked in various customer success roles. She began as a Customer Success Manager in 2020, then advanced to Senior Customer Success Manager from 2021 to 2022, and later became the Customer Success Lead from 2022 to 2023. Her progression reflects her expertise and commitment to customer success strategies within the company.
Experience at TripActions
Prior to her tenure at GoLinks, Ashley Allen worked as a Customer Success Manager - Mid-Market at TripActions from 2018 to 2019. In this role, she contributed to customer engagement and retention strategies, focusing on the needs of mid-market clients in Palo Alto, California.
Educational Background
Ashley Allen earned her Bachelor of Science degree in Business Marketing from California Polytechnic State University-San Luis Obispo. She attended the university from 2005 to 2009, where she developed foundational knowledge in marketing principles and business strategies.
Skills and Expertise
Ashley Allen possesses strong organizational, communication, and problem-solving skills, which are essential in her customer success roles. She has over 9 years of experience in the digital marketing and SaaS industries, focusing on onboarding, training, retention, and expansion of customer relationships. She is proficient in Salesforce and the Microsoft Office suite, including Outlook, PowerPoint, Excel, and Word.